How can I become an official?
Do officials receive training?
Is this a non smoking facility?
Where can I smoke at the BBHC?
How can I find out about upcoming events and tournaments.
How do I become a youth coach?
Where can I get a rule book?
If I have a suggestion that I think would make the game a better experience what should I do?
Are dogs allowed on the grounds?
Are rink boards available for purchase?
Can I have birthday party at the club?
Is the rink available to rent for special events?
Can schools use the rinks during the day for phys-ed classes and special events?

Q. What is the difference between a sponsored and unsponsored team and how does this affect my fees?

A. Some teams choose to seek out a sponsorship such as a local business or restaurant that provides a team fee. In this case each individual player’s fee will be less than an unsponsored team and dependant on the set rate for the season.  A team which is unsponsored pays no team fee, but pays more for each individual.  Team reps must notify the club when they sign the team up as to whether or not they are an unsponsored or sponsored team.  If you are unsure into which category your team falls, contact your team rep or your club.

Q Are there any discounts available?

A. Yes, please refer to the pricing info posted on this site under the specific club in your area..

Q.  Is practice time available?

A. Yes. As a registered team you are able to book practices when the rinks are free. Have your team rep contact the office and we will be happy to assist you in booking a practice. Please note, that even though it is a practice, helmets are required to be worn at all times when on the rink by all players under 18. Players practicing without a helmet will be asked to leave.

Q.  My goalie cannot attend a game, what should I do?

A. When a goalie cannot make it to a game you have two options. First you can have one of your own players play goal and just make a note on the game sheet or because of a new rule change, you make pick up a goalie regardless of how many players you have on your bench. As long as they are a registered player and the opposing team rep agrees, you can have a substitute goalie. Please ensure you note this change on the game sheet.

Q. What are the benefits of being a team rep?

A. Team reps get to organize their friends into a team. Team reps get to play for free as long as there are 11 paid players also registered.        

Q. What are the responsibilities of a team rep?

A. A team rep is the liaison and the conduit between their players and the club.
It is their duty to:

• Keep their team informed of all games including cancellations and rescheduled games
• Supply game balls
• Fill out game sheets prior to the start of game
• Help maintain order on their benches and on the rink
• Assist officials in restoring order during difficult situations on the rink
• Attend required team rep meetings
• Inform office of any issues or suggestions to benefit all

Q. How can I become a team sponsor?

A. Contact rink management for pricing and further information.

Q.  Can I (a youth player)/ my child request to play with a friend?

A. Yes. Our youth registration forms do have a spot where you/your child can request to play with one friend. However in order to make this request possible, the friend must also request you/your child and not someone else.  The registration must also come in on time and requests made after registration has closed cannot be accommodated.  If the latter requirements are met then we will do everything possible in order to have you/your child play with their friend.

Q. Will my children play on the same team?

A.  Siblings who are registered in the same division will be placed on the same team.  If your children have different last names, please ensure to notify the counter staff to make a note that they are siblings so we can have them play together.

Q How much does it cost to play?

A Please refer to the pricing info posted on this site under the specific club in your area.

Q.  I was just suspended; can I still come and watch my games?

A. A suspended player is welcome to come and watch their team play on three conditions. First, there is a 24 hour cool down period in which the player is asked to refrain from coming onto the grounds of the club. Second, a suspended player is not allowed to be on the team’s bench and finally, if the player causes any issues while watching, the referee retains the right to ask them to leave the property.

Q. How do I know if I have been suspended?

A. Generally if you have been ejected from a game you may have another game suspension – you should check with management before your next game.

Q. How do I know if my online registration worked?

A. You should receive a conformation email. If this does not come, check to make sure you have provided the correct information. In order for your registration to go through you will have had to gone through a payment stage. If this did not appear, your registration did not work. If you are unsure, call your club and they can check for you.

Q. Can I register at the beginning of the season and make payments throughout the season?

A. No payment is required before you may play.

Q.  Where can I find my schedule?

A. Schedules are located both in the clubhouses and online. To find them online simply click on clubs on the top bar, and select your club. Then on the right hand side of your screen a sidebar will have a few options, one of them being schedules. Once you click on that, the screen will change to a list of the divisions. Find yours, and beside it click on schedule.

Q. Can games be rescheduled?

A. Youth games cannot be rescheduled as there are no appropriate hours available.
     Adult games can be rescheduled if both team reps approach the office and there is an   
     Appropriate time slot.

Q. If I have a complaint who do I turn to?

A. Your Team Rep or Coach
     Club Counter staff
     Club Management
     Players Committee

Q. Can I use department store balls as my game balls?

A. No, you must use the specific balls recommended by and sold in the club for games.

Q. Do the clubs have jerseys I can use so I don’t have to buy my own?

A. No – the club has spare jerseyd’s in the event of a colour conflict, but all teams are required to provide their own jerseys.

Q. Do we play when it is snowing?

A. Yes as long as club management deems the rinks as playable.

Q. Do we play in the rain?

A. Yes as long as there is not lightning – officials will stop the game and instruct players to remove themselves from the playing surface.

Q. Do we play in the heat of summer?

A. Yes – in extreme conditions the club does reserve the right to cancel or postpone games.

Q. If I see something broken, damaged, or unsafe on the rink what should I do?

A. There are maintenance forms available at the counter. Please ask for one and fill it out in detail.

Q. How can I become an official?

A. There are applications in the office for you to apply.

Q. Do officials receive training?

A. Yes the clubs all put on regular seminars and courses that are geared to the level attending – from beginner to senior courses.

Q.  Is this a non smoking facility?

A. Yes BBHC but we do have designated smoking areas to accommodate our members who smoke.

Q. Where can I smoke at the BBHC?

A. There are red lines across the parking lot and smoking is allowed west of these lines – the rest of the grounds are smoke free.

Q. How can I find out about upcoming events and tournaments.

A. Visit the calendar section of this website.

Q. How do I become a youth coach?

A. There is a coach’s application in the office.

Q. Where can I get a rule book?

A. You can ask for one in the office or download and view and print one from the forms section of this site.

Q. I have a suggestion that I think would make the game a better experience what should I do?

A. You should contact:
      Your Team Rep or Coach
     Club Counter staff
     Club Management
     Players Committee

Q. Are dogs allowed on the grounds?

A. Yes well behaved pets are welcome but must be controlled and on a leash.
     Pet owners should follow stop and scoop guidelines.
     Pets are NOT allowed on the playing surface or in the benches and players areas.

Q. Are rink boards available for purchase?

A. Yes they are, please contact club management and they would be happy to assist you with availability and pricing.

Q. Can I have birthday party at the club?

A. Yes you can rent the rink or purchase complete birthday packages.

Q. Is the rink available to rent for special events?

A. Yes please contact management for availability and pricing.

Q. Can schools use the rinks during the day for phys-ed classes and special events?

A. Yes if a teacher or principal contact the club manger they school can be permitted to use the rink FREE of Charge, time and space permitting.